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Tuesday
21Jul2009

The precious gift of information

This is odd... I just received my first phone call from the lender. Well, first, if you don't count the "you owe us money" calls.

Bessie C. is a lovely, helpful lady, who is apparently among the select few allowed to pick up the phone and push buttons.

The fact that she verified information that I had already verified on my own yesterday is irrelevant - What is most impressive to me is that someone took the time to provide verification that I might not have had, were it not for my dogged pursuit of anything that would correlate my Lender's verbal statements. Here's what she told me -

  • The loan modification is currently being considered.
  • The initial check for the agreed upon amount had been entered into their system as received, and "imaged". I take it to mean they scanned the check - which means they have opened the envelope containing our loan modification documents, forms, etc. This is new information to me... thank you, Bessie. :)
  • The foreclosure date has been extended for 30 days, and will continue to be extended as long as the modification is being considered.

Bessie also gave me her extension number, her fax number... Her first and last name... I nearly wept. When you spend a period of time being denied certain information, finally receiving it is like getting the one toy you wanted for Christmas... You run off to a corner laughing maniacally to play with it all by yourself. I'm considering sending Bessie faxes that just say "Thank you - you rock."

So that's about it... We now have verification of certain facts, and a new fact along the way. They aren't yet showing our documents (except the check) entered into the system, but Bessie seems confident that will be the case shortly. This is on our schedule to verify tomorrow, so we will be making another call to them. We're currently not letting them go for more than 3 days without a phone conversation of some sort. Even if they can't tell me anything, they're at least adding to my documentation pile.

-=C=-

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